FAQ
Is my personal and payment information safe?
Yes. Protecting your privacy and security is our highest priority. Valenti uses secure checkout technology and does not store your payment information.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Apple Pay and Google Pay. All payments are encrypted and processed securely.
Can I exchange an item?
Yes. If you need a different size or a different style, mention it in your return email and we will assist you with the exchange.
How long do refunds take?
After we receive your return and it is approved, we will process your refund within 10 business days. Please allow a few additional days for your bank to post the credit.
What is your return policy?
Items can be returned within 30 days of delivery, provided they are unworn, unwashed, and in their original condition. Return shipping costs are the customer’s responsibility. To begin a return, email us at info@valentiboutique.com
Do you ship internationally?
Currently, we ship only within UK. Our priority is offering an excellent local experience, if we expand our shipping areas, you will be the first to hear about it.
What is Valenti?
Valenti is a place where contemporary fashion blends with everyday comfort. We provide timeless, versatile pieces designed to add confidence and refinement to your daily wardrobe, styles that fit naturally into real life.
Do you offer free shipping?
Yes. We provide free standard shipping on every order within UK, with no minimum purchase required. Style delivered free of charge.
How long does delivery take?
Most orders are delivered within 4–7 business days (Monday to Friday) after dispatch. You will receive a tracking link as soon as your parcel has been shipped.